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Cancellation policy

Updated Oct 13, 2026

Contents · 5 sections
  1. 1Once a trip is booked
  2. 2The reservation fee
  3. 3Returning early
  4. 4If the car becomes unavailable
  5. 5Extending a trip

1Once a trip is booked

In shortNo refunds once booked.

Once your trip is booked, nothing you have paid toward it is refunded if you cancel, change your plans, or do not pick the car up.

2The reservation fee

In shortIt is kept as credit toward a future trip, never paid back in cash.

If you cancel or do not pick the car up, the reservation fee is kept as credit toward a future rental with the same owner. If you do pick the car up, it becomes the security deposit for that trip. The rental agreement, section 9, is the full rule.

3Returning early

In shortNo refund or credit is given for days you do not use.

A trip returned before its scheduled return time is not refunded or credited for the unused time.

4If the car becomes unavailable

In shortYou are offered a car of the same class, a new date, or credit.

If the car you booked becomes unavailable before pickup, you choose between a car of the same class at the same rate, moving your reservation fee to another booking, or keeping it as credit.

5Extending a trip

In shortAsk before your return time; an extension is paid in advance.

To extend, contact us at (954) 676-8128 before your return time. An extension is approved and paid in advance. A car not returned within two hours of its return time is extended by a day automatically, and charged for it.